Frequently Asked Questions
Everything you need to know about TerpLoc® and your order.
What makes Grove Bags different from standard storage bags?
Grove Bags utilize proprietary TerpLoc® technology, which creates the perfect microclimate for botanical preservation by balancing humidity levels and providing anti-static, UV, and oxygen protection.
How long does shipping take?
Standard domestic orders are typically processed within 1-2 business days and delivered within 3-7 business days. International shipping times vary depending on the destination and customs processing.
Can I reuse my Grove Bags?
Yes, our bags are designed for durability and can be reused multiple times. We recommend gently cleaning the interior with isopropyl alcohol between uses to maintain hygiene and performance.
What is your return policy?
We accept returns on unused, unopened products within 30 days of purchase. Please contact our support team to initiate a return authorization and receive shipping instructions.
Do I need to use humidity packs with Grove Bags?
No, TerpLoc® technology is designed to naturally maintain the optimal humidity range (58-62%) without the need for external humidity packs, provided the product is properly dried before bagging.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.